System Information

System availability

Monday-Friday 24 hours, Mon 00:20 – Fri 23:45 EST
Saturday Not available
Sunday Starting 12:00 EST
Reset times 23:50 – 03:00 EST*, 03:59 – 05:00 HKT*

*System resets will occur throughout the above periods. Accounts will be unavailable for approximately 1 minute in this period.
While CK Locke Global offers 24 hour trading, there is a brief period in each business day where certain services may be temporarily unavailable as part of regular system maintenance. This reset period is usually less than 1 minute for most accounts and are scheduled during the times described above
During the reset period, there will be an interruption in the ability to login or manage orders. Existing orders (native types) will operate normally although execution reports and simulated orders will be delayed until the reset is complete.
For further information on system availability, please contact us via phone or via email on info@cklocke.com

Security
We protect our customer's identity and trading information in a number of ways:

Customer Information (Account Management)
All application and registration system information is accessed through a Secure Socket Layer (SSL).

IP Restrictions
Advisor, Institution, and Broker Organization (partnership, corporation, LLC, and unincorporated business) accounts may restrict TWS user access to a set of specified IP addresses.

TWS
Trader Workstation encrypts your password to ensure that nobody can read it and log into your account. For added security, use a Secure Socket Layer (SSL) by checking Use SSL on the TWS login screen.

Statements
All statements are posted to our Account Management area which is accessed through an SSL application. While we offer email statements to its customers as a convenience (option under account statements), we do not encourage this alternative as email statements are not secure.

Customer Responsibilities
While we do many things to keep our customers' accounts secure, it is also the responsibility of the customer to observe the following security guidelines:
Use a strong password.

• Create a password with at least six characters using both numbers and non-alphanumeric characters (~!@#$%^&*).
• Don’t share your password with anyone.
• Don’t use your name or any other personal information as your password.
• Change your password frequently. 
• Don’t use the same password for multiple systems.
• Don’t use notes on your monitor, keyboard or desk to help you remember your passwords.
• Lock your computer if you’re leaving it for a period of time. 
• Set up a password protected screensaver. 
• Turn off your computer when you have finished using it. It is almost impossible to gain access to your computer over the network if it is turned off. For more information about Windows desktop security see the Microsoft TechNet guide Improve Desktop Security. 
• Use anti-virus software on your computer and keep it updated.
• Antivirus software vendors release updates frequently, often on a daily basis. If you don’t update your anti-virus software frequently, you are unprotected against the most recently identified viruses. See the list of the most popular anti-virus software packages below.
• Protect yourself against unauthorized access.
• While you are connected to the Internet, intruders or hackers can attempt to attack your computer. Their goal is to gain control over your PC or access your files, data or emails. Firewalls can help you to defend your computer against them by controlling the network traffic between your PC or home network and the Internet. 
• Don’t share files if you don’t need to.
• Various Windows versions have different default configurations for file and printer sharing. Some versions create hidden administrative shares for administrative purposes. It is a smart idea to disable file and printer sharing unless you intend to use this functionality. If you decide to use it, make sure that you configure the access permissions with strong passwords, and only share for specific users.
• If you don’t need to share files, check to ensure that file sharing is disabled on your computer. 
• Don’t use any file sharing or file exchange software. 
• If you must share, don’t share your folder with full read/write access to everybody if it is enough to share it read-only and only for one user.

Upgrading Java on a Windows Computer

Steps to Upgrade Java on a Windows Computer
1. Exit all programs.
2. Go to the control panel.
Windows 2000/Me it is under Start and settings
Windows XP it is under Start
3. Double-click Add/Remove Programs.
4. Remove anything that says Java 2 or Java webstart and restart the computer.
5. Go to the Java website http://www.java.com.
6. Click on the Java Software Download button on the left hand side.
7. Click on the Begin Download button

If you have trouble downloading, the offline installation is recommended:
http://www.java.com/en/download/manual.jsp

If you have the standalone TWS, you will need to remove all shortcuts from your quick-launch bar, start menu and desktop, then reinstall the TWS over the top of itself.
This will not result in settings loss.

Upgrading Java and Safari on a Macintosh

Steps to Upgrade Java and Safari on a Macintosh
1. Click on Check Now.
2. Click on the apple in the upper-left-hand corner of the screen.
3. Click on System Preferences.
4. Select Software Update.

Important Note:
This will show you a list of all available updates for your installed software on OS X. It is strongly recommended that you do all of the updates available from apple and keep updated regularly. This is an integral step to keeping your software supported by Apple and IB.